Refund and Returns Policy

We will accept return and replacement within 7 days of delivery. Once we receive the replacement product, we will replace it within 7 days.

7-Day Refund or Replacement Policy

We offer a 7-day refund or replacement policy, starting from the date of delivery.

Eligibility for Refund or Replacement

• The product must be reported within 7 days of delivery with a detailed description of the issue.
• An unboxing video is mandatory to be eligible for any refund or replacement.
• This video must clearly show the condition of the package upon arrival and the product inside.
• Without the unboxing video, we will not be able to process your refund or replacement request.

How to Request a Refund or Replacement

• Contact our customer support within 7 days of receiving the product.
• Provide the unboxing video along with your order details.
• Upon verification, we will process your refund or arrange a replacement as per your preference.

Refund Processing & Timeline

• Refund requests are processed within 3 working days after successful verification of the issue.
• The actual refund will be credited within 7 working days after processing.
• Refunds will be made to the original payment method:
  • For prepaid orders (credit/debit card, UPI, net banking), the amount will be refunded to the same account.
  • For Cash on Delivery (COD) orders, customers must submit valid bank account details for the refund to be processed.

Important Notes

• Products must be returned in the same condition as received for a replacement or refund.
• Shipping charges, if any, are non-refundable unless the product is faulty or damaged.
• We reserve the right to decline a return or refund if the conditions above are not met.

Thank you for shopping with Dhanvidhya.in. We value your trust and aim to provide the best service possible.

Need Help?

📩 Email us at: support@dhanvidhyain@gmail.com